- FAQ (FREQUENTLY ASKED QUESTIONS)
WHAT WOULD YOU LIKE TO KNOW ?
SHIPPING AND DELIVERY
Yes, you will be charged for your order depending on the location/region you selected for delivery.
Fashion Kart does not have a share in price of logistics our only focus is to provide you good quality products in genuine price…the shipping charges are the same which our logistics partner charges for the service to deliver products to our customers.
Our team is working passionately towards our core to give our customer as much value as we can for their purchase and hence Fashion Kart will keep bringing new offers and coupons time to time. Please stay tuned with us and Thank you.
yes we know and understand you will feel hesitation with shipping charges but we have a hope that situation will change as Nepal’s logistics and other aspects are changing and growing at a rapid pace.
Reason – Logistics and delivery in Nepal can be expensive due to several factors. One reason is the geographical challenges, as Nepal is a landlocked country with mountainous terrain, making it difficult and costly to transport goods. Additionally, the infrastructure in Nepal is not as developed as in other countries, which can lead to higher transportation costs. The lack of efficient transportation networks and the need for specialized vehicles to navigate the terrain also contribute to the high cost of logistics and delivery in Nepal. Furthermore, the country’s small population and limited market size can make it less attractive for large-scale logistics companies, leading to higher costs for businesses operating in Nepal
After Placing an order with Fashion Kart you will receive your ordered item in
- For Kathmandu,Butwal,Bhairahawa & chitwan within 1-2 working days
- outside Kathmandu or regions mentioned , it may take up to 2-4 working days, taking consideration of normal situations.
in bad weather or unfavorable conditions Customer’s will be informed & we appeal for patience from customers side & Assure to deliver products as soon as possible.
There are three considerations that can be taken for this:
- If the item runs out of stock, it would be labelled the same and the item won’t get added to your wish list. However, if the item goes out of stock after it has been added to your Fashion kart Wishlist, but before your check out is completed, you will be informed at the time of check out.
- Such items can be added to your cart and we would try our best to provide you with your chosen item at the earliest possible. As soon as your selected item will be available with us, we will notify you for the same so that you can place your order.
- If a product goes out of stock after you have placed your order and received an order- confirmation, then, we will try our best to fulfill the supply by sourcing the selected item. In the event that we are unable to source it for you, we will inform you about the unavailability and cancel the item as per your convenience and reverse any charges made to your credit/debit card against that item.
Currently, Fashion Kart delivers only within Nepal from our portal, so if you want to order something you just need to provide a Nepalese address and phone number to get the successful delivery of your product.
PAYMENTS
We understand that you might want to pay for an order by Cash. That’s why we have got a convenient option where you can pay at your doorstep before receiving the package. however you may have to pay a convenience fee which will be notified you before we pack or ship your order.
At present,
- COD is available
- Pay securely through eSEWA payment gateway
- Pay securely through khalti app/payment gateway
- we also accept debit/credit cards (visa & mastercard)
RETURN & REFUND
Product Return/exchange or refund request window is 7 days from the date of purchase. within this time period customer should initiate the request.
Every product listed on fashionkart is provided with details about sizes,dimensions & color variations. we encourage customers to check them before placing order. If also When customer places a order with us, fashionkart team contacts customer via call for order & details confirmation that way there are few instances that you will recieve a wrong product.
for a situation where customer needs to return/exchange or get a refund, customer should contact us via details provided on our Contact Us page.
Returns / Replacements / Refunds will not be entertained under the following cases
- If products are used/altered.
- If product is returned without the original packaging (Packaged box, Price tags, labels & accessories.
- if serial number has been tampered.
- For Damaged/Defective products reported after 48 Hours of Product Delivery.
- for items sold under specific promotions, details of which would be mentioned in the product page & Terms and conditions page
We provide refunds in the form of store exchange or a refund to the original payment method. Exchanges for a different size or color are also available.
We initiate Replacement OR refund within 2-3 working days of receiving the product at our center.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
While our standard policy is 7 days from date of purchase, we understand that circumstances may vary. We strive to be flexible and consider exceptions on a case-by-case basis to ensure customer satisfaction.
Our after sales service management system ensures a streamlined process for returning/exchanging items. Customers can communicate via email to keep them informed throughout the process.
Yes, we offer free return shipping only for selective & eligible items within the specified return period. Please contact us for more details.
If you haven’t received a refund yet, first check your bank account OR wallet used for payment.
Then contact your credit/debit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via phone or e-mail.
WEBSITE NAVIGATION & SECURITY INFORMATION
To place/modify an order on Fashion kart, Please follow the following steps.
- For Placing a new order Visit Home page & click shop on header menu, then Browse the products you ae interested in.
- Add the product to cart and fill in the quantity.
- Login/Register with your credential like phone number, e-mail & address where the item is to be delivered.
- Check all the details carefully for any spelling mistakes or missing information.
- Click “Proceed to Checkout”
- you will be redirected to payment page , Select your intended mode of payment
- Enter “Coupon Code” for additional discount, if any
- Choose “Cash On Delivery” to pay in cash before receiving the packaged product at your doorstep.
- Choose other payment gateway to pay via eSewa , Khalti OR via Debit/Credit Cards
- once the payment is confirmed you will receive the order ID and now you only have to wait for your product to reach you.
- To modify your order , Please login with your userID and go to your Account
- Click “Orders” tab in your account dashboard which will lead you to order details there you can modify by choosing possible options for your order.
- after changes , Please wait for confirmation via call or E mail .. Then logout and your order will reach within given delivery time.
- Thank you for Choosing Fashion Kart.
Yes, you can cancel an order as long as we haven’t packed it for you.
for cancellation of an order please contact us through the phone numbers OR E-mail provided on this website. please keep your order id or product details before communicating with us regarding cancellation. as soon as your order is cancelled, we will move forward for your payment refund in case of prepaid order (Refund does not apply to COD orders as cancellation is before shipping process starts).
If you have forgotten your password, then use your userID & Click forgot password.
Follow the steps accordingly and you will get a link on your email/phone number to reset the passsword.
Relax and Be assured that the access to your personal details are kept 100% confidential; we will not allow outflow of your details at any point of time.
You can contact Fashion Kart via Contact Us Page or use information given below
- mail at fashonkartonline08@gmail.com
- phone – 9857088350, 9857088351
- via Social media , follow us on Facebook & instagram
Depending on the status of your order it may be possible , but you cannot add quantities after placing and order. you should consider a new order.
if you want to make changes regarding size and quantity, Please contact our team as soon as possible (within 24 hours), we will definitely provide the best solution possible.
Yes, Sure , You can visit our physical store nearby OR you can check Contact Us page.